Category: Premier Stories

Pool Designer: Len Cook, Owner

How Has Owning a Pool Changed Your Family’s Life?
It’s a big decision to buy a pool, but to get the kind of service we received throughout the project was appalling.
Cashing my checks was the best thing they were good at.

Where Did Premier Pools & Spas Meet or Exceed Your Expectations?
PPAS used very good subcontractors, but PPAS’ project management was almost nonexistent. It took 11 months from contract date to water in the pool, and after an additional 3 months, there has been no follow up in finishing the project to get a Certificate of Occupancy. Promises have been made many times, but PPAS has no service or follow up.
Glad to see others are happy…guess it’s just the Raleigh location.

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Richard Yacovone Shared Their Premier Pools Story

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Pool Designer: ORGANIC

How Has Owning a Pool Changed Your Family’s Life?
I don't believe I will ever do business with your company!

Where Did Premier Pools & Spas Meet or Exceed Your Expectations?
If the way your employees treat each other is any indication of how your company is run I will never do business with your company. What I witnessed today while a crew was en route ( I suppose) to a job site is extremely unprofessional and childish behavior. You ought to all be ashamed of yourselves. I

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Richard Yacovone Shared Their Premier Pools Story

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Pool Designer: Aharon Bennett

How Has Owning a Pool Changed Your Family’s Life?
I feel so disappoint, because the pool is not done yet and the people they've sent to work in my backyard are so careless with all my plants and irrigation systems, i know that I am responsible for fixing what they broke but that doesn't mean that they can brake even exposed lines and my irrigation valves. They also set the pool equipment in the wrong spot, and i had to wait two weeks for them to fix it, they also set the lights wrong and i don't know how much i have to wait for that to be fixed. I even try to cancel the contract but they convince me not to, today when they came to set the equipment on the Wright spot the leave the two irrigation valves running for i don't know how many hours and my whole backyard was so wet that the water almost got to my house. So far there is no happiness or excitement in my family because every time someone from PREMIER POOLS comes to my house is to do something wrong. I am so tired of being mad that all i want to them to finish and go.

Where Did Premier Pools & Spas Meet or Exceed Your Expectations?
! NNNOOOO !VERY BAD EXPERIENCE i wish i hadn't chosen this company because the lack of communication inside of the company is the reason they make so many mistakes. So sorry mr. Ron Bennett jr. But your people to me is very irresponsible.

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Richard Yacovone Shared Their Premier Pools Story

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Pool Designer: Taylor Mehlaff

How Has Owning a Pool Changed Your Family’s Life?
Our back yard went from a dirt patch to an oasis. From form to function we added everything we wanted and with Taylor's help much more. We have the ability to cool down on the hot days and get warm on the cool days. Can't overstate the excellent service and professionalism of Premier Pools and Spas. They designed and delivered impeccable service!

We have a yard that everyone who visits absolutely loves. Everyday feels like a vacation!

Where Did Premier Pools & Spas Meet or Exceed Your Expectations?
PPAS exceeded our expectations from cradle to grave. It started with the initial consultation. Taylor really poured his heart and soul into listening, designing, revising, and more designing. Once the design was complete he was able to visually depict the product so we understood what we were building. Then they delivered on time and on budget. Actually they went above and beyond by integrating our landscaping (additional contractor) with the build out of the pool. This saved time and thousands of dollars. After the pool was in use they continued to help demonstrate and fix minor maintenance items that popped up.

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Richard Yacovone Shared Their Premier Pools Story

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Pool Designer: Scott Walk

How Has Owning a Pool Changed Your Family’s Life?
Owning a pool is absolutely great, the kids spend lots of time in the pool which allows them to bond. The pool also, allows us to spend quality family time together. Finally, it allows us the opportunity to create many memories with family and friends. It forces us to relax and unwind after busy days and long weeks.

Where Did Premier Pools & Spas Meet or Exceed Your Expectations?
Premier Pool & Spas met and exceeded expectation in the quality of the work done. They could use improvement in communication but overall they did a great job. I am still waiting to resolve an issue that occurred during construction of last year but I am certain that Mr. Scott Walk will come to resolve it. The reputation of PPS quality customer service will prevail.

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Richard Yacovone Shared Their Premier Pools Story

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Pool Designer: Stephen Maskey and Alain Isabelle

How Has Owning a Pool Changed Your Family’s Life?
We feel like we are on vacation every day. Seeing the beautiful pool from the main living areas of our home, draws us to the outdoors to eat a meal, read, chat, have coffee and watch the sunset – not just to swim.

Where Did Premier Pools & Spas Meet or Exceed Your Expectations?
The design of the pool fits our yard perfectly. And while things were a bit slower than we expected, the Premier team was responsive and the craftsmen who did the work were real artists.

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Pool Designer: Stephen Maskey

How Has Owning a Pool Changed Your Family’s Life?
We have spent more time outdoors together in the pool and around the pool. It’s become a true gathering place. And a great attraction. Early mornings, late evenings … it’s all been very pleasant.

Where Did Premier Pools & Spas Meet or Exceed Your Expectations?
Premier Pools exceeded all expectations in so many areas. Stephen was helpful with design advice, with choice of materials and most of all we had perfect communication through the whole process. Our conversations helpful, and pleasant. I couldn’t have asked for anything better.

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Richard Yacovone Shared Their Premier Pools Story

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Pool Designer: Jake Boyer

How Has Owning a Pool Changed Your Family’s Life?
Owning a pool has changed many aspects of our life. Not only has it been a wonderful addition to family fun, it has provided therapeutic relief for some of our family members. Most of all, it provided the last year and half for our family pet, Saphira! Being a large breed, old age becomes very challenging and painful for their musculoskeletal system.

Where Did Premier Pools & Spas Meet or Exceed Your Expectations?
Premier Pools & Spas – Temecula met our expectations in so many ways. The time that was spent to bring our thoughts and ideas to a design we fell in love with. Premier Pools exceeded our expectations with the custom build and staying with it even when sometimes you could sense, they weren't quite sure as it wasn't the typical choices of a customer. We believe that's what sets Premier Pools separate from others.

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Richard Yacovone Shared Their Premier Pools Story

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Pool Designer: Doug Patterson

How Has Owning a Pool Changed Your Family’s Life?
When our housing association decided to close our clubhouse and pool we were devastated. We had a meditation garden in the backyard but it was always too hot to enjoy it. My husband and I decided we needed a pool and jacuzzi. I have some health issues and so does my oldest daughter so a jacuzzi was a definite must. We had a doughboy for awhile but it was dangerous using the ladder. We needed something more permanent. We decided to make it happen with our own backyard sanctuary. We had our Premiere Pool and jacuzzi just in time for our backyard wedding. It was the perfect backdrop for a wonderful but hot day.
Since then, it has been used for many occasions. It has been my daughter's sorority weekend getaway place, birthday parties, Mother's day celebration, Christmas after celebration relaxation and a wonderful place to just relax and be outside.
We were lucky enough to work with an amazing person who helped preserve some of the meditation garden and relocate other plant life to accommodate our vision.

I LOVE OUR PREMIERE POOL AND JACUZZI!

Where Did Premier Pools & Spas Meet or Exceed Your Expectations?
Our premier specialist was Doug Patterson.
He worked with us to change the design to fit our vision. He promised to have it done before our backyard wedding and it made it happen. It was a beautiful backdrop to a memorable day. He also worked to incorporate the flagstone had been gifted into our design which was no easy chore as they were not even pieces or sizes but he made it happen. He was very easy to work with to make our vision come true just in time for our special day. Having a pool was a dream come true for both of us. What better time to have a dream come true than our wedding.

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Richard Yacovone Shared Their Premier Pools Story

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Pool Designer: Elio Gallardo

How Has Owning a Pool Changed Your Family’s Life?
BRING ON THE DOG DAYS OF SUMMER! While we’re fortunate enough to live in the former avocado capital of the world and enjoy the Mediterranean climate of Fallbrook, California, shortly after moving into our “forever home”, we realized a sparkling swimming pool is just what we needed to thoroughly enjoy the fast-approaching dog days of summer with our adolescent boys, Ranger Jackson and Scout LaRue. Enter, Elio Gallardo, pool designer, and Jose Rodriguez, project manager, of Premier Pools. From the initial design (so exciting!) to the final “meet-your-pool-equipment” meeting, Elio, Jose and the rest of the Premier Pools team were extremely professional, knowledgeable and downright fun to work with. Clearly, two thumbs (and two paws) up from The King Family!

Where Did Premier Pools & Spas Meet or Exceed Your Expectations?
As mentioned above, Elio, Jose and the rest of the Premier Pools team were profressional, knowledgeable and fun to work with it. We are extremely pleased with our pool and the entire six-month process to get here. Now, if we could only figure out a way to effectively keep all of God's winged-creatures away from our 35' "pond"!

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Richard Yacovone Shared Their Premier Pools Story

Lisa B Shared Their Premier Pools Story

Jose Lopez Shared Their Premier Pools Story

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