Dallas #1 in Customer Service
Every Summer the PSN, Pool & Spas News, releases a Top 50 Pool Builders list. A list that shows the top swimming pool companies throughout North America. They, the PSN, feature the top 5 pool builders in their magazine for best customer service. This year on June 21, 2017, Premier Pools and Spas Dallas location ranked #1. Premier Pools and Spas has made the top 50s list in the past, growing each year to prove their rank is well earned. For Premier Pools and Spas to be ranked #1 it shows their loyalty to their customers and giving them the best they deserve. Being ranked #1 just shows how great Premier Pools & Spas customer service is.
Our Dallas branch went out of their way to prove to their customer that they made the right choice in selecting to work with Premier Pools and Spas. Never giving up on the customer, they improved their work and set up a schedule with their client. Not only did they finish on time, they finished ahead of schedule, this turned their customer into one of their biggest advocates.
When asked to comment about the Dallas location’s earning number one in customer service, CEO of Premier Franchise Management (Premier Pools & Spas Franchisor), Paul Porter, said, “Customers are the ones that provide us with the opportunity to make a living and ultimately are responsible for growing our business. It is our [Premier Pools and Spas] mission to exceed their [the customers’] expectations and turn them into brand ambassadors. For Dallas to be ranked number one in a tough market against 400 other builders is one thing, but to be ranked number one in the entire country, with over 6,000 builders, really shows that everybody in that organization truly embodies this mission. They have a laser focus at creating customer intimacy and exceeding expectations.”
Coming from a company that has done nothing but grow, they’re problem solvers and want to give their customers the best, Co-owner Johnson said, “Don’t focus on the money. Focus on doing what’s right, every time, and you’ll have everything you could ever wish for.”
Premier Pools and Spas does what they can to improve their customer service, they’ve placed in the top 50’s the last 4 years in a row, taking #1 back in 2012. Premier Pools and Spas has also received numerous awards in national and local levels. They’re a pool company that goes above and beyond, giving the best quality swimming pools to customers within their budgets.