Jana Perkins Shared Their Premier Pools Story 1

Customer Name: jana perkins
Location: del mar, California
Date: 03/31/2018

Pool Designer: Nick Fiello

How Has Owning a Pool Changed Your Family’s Life?
In 2015 I met Nick Fiello who came out to a large empty space on my property in Fallbrook. He was nothing short of helpful and creative, a great listener, and saw my vision for a training pool for my son who was training for the 2016 Paralympic Games in Rio. The idea behind this pool was three fold- training, relaxation on hot summer days and a fun playground for my four legged friends as well! With all of those requirements, Premier made sure we had proper filtration, enough clearance for an olympic starting block and safe entry and exit from the pool.
Having a pack of dogs, fostering and doing hospice care for old labradors and neighborhood doggie play dates, the pool was used year round with joy and enthusiasm by the canines. Premier suggested an electronic cover which was a godsend with all the critters and natural debris on the property -everything was as it should’ve been.
The pool was an important part of my sons training -the addition of the dive block, which Nick and his crew worked diligently with the company that would prepare and ship from Italy, was installed and tiled out by design without any hesitation by Premier. They truly go the extra mile for whatever your requirements are.
In addition to a beautiful pool and working with an incredible group of people at Premier polls and spas, my son came home with gold, two silver and bronze medals. I’d say our experience was positive in every way!

Where Did Premier Pools & Spas Meet or Exceed Your Expectations?
As with any project there are always some setbacks, and we had a few minor things along the way- timing is everything in starting a pool. I started a bit late in the season for my requested completion date but it was pretty much on time despite this- Cindy was in constant contact with every step of the process. I always knew where I was in the process, who would be showing up and when. There was never a mess left by any of the workers- so incredibly polite and respectful of my property and dogs as well. At the end of the project we had one snafu with the auto fill and Premier did everything to make it right for me, giving me every option. I have never worked with a more accommodation group of professionals.